Online training doesn’t stop when the onboarding process ends. To keep your employees up to date and brush up on skills, you must offer online training all throughout their career.
One of the most common mistakes that organizations make is ending their online training before it’s even begun. Your staff needs perpetual online training at every stage of their employment, regardless of their experience level or position within the company. Even your top leaders need a refresher online training course from time to time. But how can you develop online training that goes beyond the orientation process, especially if you are working with limited resources?
Employees who have the online training they need to do their jobs effectively are more confident in the workplace. They are also more satisfied with the organization, as a whole, and are less likely to leave. As a result, companies increase their retention rates and don’t have to devote additional resources to train new employees. The onboarding process usually requires a significant amount of time and money. In comparison, developing an ongoing online training program that includes brief modules and online activities can be relatively inexpensive, especially if you use the online training materials repeatedly.
Ongoing online training gives employees the opportunity to brush up on their skills and refresh task mastery. For example, if an employee learns how to complete a complex process during onboarding online training and then never repeats the online module, then they are probably going to forget how to do it over time. On the other hand, if they can access the online module whenever they like or must retake it periodically, there is a high probability that they will remember every step of the process.
In some cases, companies add new products or services to their line on a regular basis, such as every month or season. It’s imperative that employees know all of the features and specs of these products so that they can pass on the knowledge to the consumer. This is where ongoing online training becomes an invaluable tool. Organizations have the power to keep their employees informed and up-to-date with the latest goods and services, without forcing them to take the entire online training course all over again. They can simply log in to the online training platform and click on the newest online modules or activities. The same principle applies to new processes or procedures.
This benefit is actually two-fold. Companies can not only identify the strengths and weaknesses of their staff, but also the online training program, itself. If a vast majority of your employees are struggling with their refresher online training courses, for example, then you may need to fine tune your overall online training strategy. Likewise, if specific employees are not able to successfully complete an online module or assessment, you may have to figure out how to fill the performance gaps.